Contact information

CONTACT US

Got a question, a problem, or need help with your order? We've got you.

Email 📧 prostride@use.startmail.com — We respond within 24–48 business hours, Monday through Friday.

Website 🌐 www.prostrides.store

Before You Contact Us Check our FAQ page first — most questions about shipping, returns, and sizing are answered there in under 30 seconds.

Order Issues If your order arrived damaged, is missing, or you received the wrong item, email us at prostride@use.startmail.com with your order number and a photo. We'll make it right, fast.

Returns & Refunds All return requests must be approved by our team before sending anything back. See our full Return Policy for details.

Response Times We are a small team and we take every message seriously. You will hear from a real human — not a bot — within 1–2 business days.

ProStride® — One Brace. Every Step. Zero Doubts. — www.prostrides.store